Morrison Energy Services, a part of M Group Services, has joined forces with smart parking and mobility technology specialist, AppWay, to provide its London-based Smart Metering teams with enhanced, real-time parking information.
Using specific search criteria (location, start time, and duration), the AppyWay app is delivering new efficiencies and an enhanced customer experience by enabling Morrison Energy Services Smart Metering Field Technicians to see the locations and real-time availability of all on-street and off-street parking bays across the London area.
Morrison Energy Services carries out tens of thousands of Smart Metering home installation visits across the UK every year.
For these teams, locating available parking spaces around customer premises in London’s often congested streets is an everyday challenge. Unavailable or restricted parking can potentially lead to a poor customer experience as appointments are delayed or even rescheduled. Lengthy searches for available parking spaces can also have an environmental impact, with wasted miles resulting in unnecessary fuel consumption and carbon emissions.
The AppyWay app is providing Morrison Energy Services’ London-based Smart Metering team with an accurate, quick and simple view of all parking options across the city. The information provided includes resident bay restricted hours, single yellow line restricted hours and paid bay maximum stay limits, ensuring that parking has become a pre-planned activity rather than an end of journey inconvenience.
Jamie Morris, Field Operations Manager, Morrison Energy Services commented: “We are continually reviewing ways to improve our service to clients and their customers by supporting our field technicians and helping to get them to their destination with minimum delay. Parking, particularly in London, is a huge challenge for our technicians and is too often the cause of an abortive visit that then needs to be rescheduled.
“The AppyWay app has shown that, with the right tools, we can begin to combat this issue and drive increased first-time job success. We are looking forward to expanding the use of the app to more of our technicians and tailoring the solution to better suit our processes.”