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Housebuilder achieves highest ever customer satisfaction score

Housebuilder Bellway has achieved five-star builder status for the fourth year running.

The developer, whose South West division is based in Bristoland builds inBristol, Somerset, Wiltshire, Oxfordshire and Gloucestershire, has retained the accolade in the latest Home Builders Federation (HBF) Customer Satisfaction Survey.

Published in March each year, the survey measures performance in a range of areas, including build quality and customer service.

For a housebuilder to achieve a five-star rating, more than 90 per cent of its customers must say they would recommend them to a friend.

This year, Bellway was one of just 10large housebuilders to top this mark, achieving its highest ever score of 92.4 per cent.

The developer, which builds more than 10,000 homes each year, surveyed more than 5,300 of its customers in 2019.

Divisional Managing Director for Bellway South West, Paul Minnis, said:

“No one’s opinion matters more to us than that of our customers, so our five-star builder status is something we take enormous pride in. We are committed to delivering the best home possible to each and every one of our buyers so to receive such a positive response from them in the survey is extremely satisfying.

“The feedback shows that customers would recommend us to their friend because of the excellent customer service we provide, as well as the high build quality and high energy efficiency of our homes, all of which are designed with modern living in mind.

“Achieving five-star status is testament to the hard work and dedication of our people throughout the company. All of us at Bellway are proud to be part of a top housebuilder and take pride in our job to deliver quality houses to our customers.

“However, retaining our five-star status – as difficult as that may be – is not the limit of our ambition. We are continually striving to improve, so to record our highest ever score for customer satisfaction since the survey is especially pleasing.”

One customer who bought a house with Bellway South West, said:

“We love it, we absolutely love it,” said Kate (33), who now lives at Bellway’s Tadpole Rise development at Tadpole Garden Village to the north of Swindon.

“We viewed a lot of properties, new and second-hand, and this house stood out for us,” said Kate. “It beat other new homes we’d seen in its design, in its high-quality finish, and because we were able to choose from a number of worktops, tiles and floorings.”

“We would 100 per cent recommend this house and this development to other people,” said Kate. “It’s really the best choice we’ve made.”