Orbit Homes, part of Orbit Group, has achieved two awards from In-house Research, the Outstanding Achievement Award for Customer Satisfaction for its exceptional Net Promoter Score, and the Gold Award for the ninth consecutive year after 97% of its customers recommended Orbit Homes to a friend.

The awards are based on feedback from over 560 Orbit Homes customers that was independently gathered by In-house Research, a leading specialist in measuring customer satisfaction in the new homes industry.

Customers surveyed in the last year praised Orbit Homes for the build quality and design of their new-build homes, and for the support, communication and care they received throughout the homebuying and moving-in journey.

The “2025 Outstanding Achievement Award” is reserved for housebuilders that achieve an industry leading Net Promoter® Score (NPS) of 70.0 or above. Orbit Homes earned the award for the second year running after customer feedback resulted in a Net Promoter Score of 84.3.

Orbit Homes also maintained the “Gold Award for Customer Satisfaction” for the ninth consecutive year. The Gold Award is presented only to housebuilders who have been recommended to friends and family by 90% or more of their customers. 97.9% of Orbit Homes customers surveyed said they would recommend Orbit Homes to a friend.

Phil Andrew, Orbit Group Chief Executive, commented: “At Orbit Homes, we are passionate about putting our customers are at the heart of everything we do, and take pride in offering them good quality, energy efficient and safe affordable homes that meet their needs, alongside delivering excellent customer service. We are delighted to receive the Outstanding Achievement Award for Customer Satisfaction for the second year running, in addition to maintaining our Gold Award for the ninth consecutive year.”

Tom Weston, Chief Executive of In-house Research, said: “We are delighted to recognise Orbit Homes for their unwavering commitment to their customers. These awards reflect the hard work and customer-first approach of the entire Orbit Homes team. They are truly setting the bar for what great service looks like in the new homes market.”

Orbit Homes was also recently awarded the coveted 5* Housebuilder accolade by the Home Builders Federation (HBF) in recognition of its customer satisfaction and property quality. The HBF Star Ratings are awarded every year following homeowner feedback gathered through the HBF’s independent National New Homes Customer Satisfaction Survey. The 5* rating is the highest possible accolade awarded by the HBF and means over 90% of customers would recommend Orbit Homes to a friend.

Orbit Homes is one of the largest builders of affordable homes in the UK, delivering c1,000 new build homes per annum. Operating largely throughout the Midlands, East and South of England, its developments range from small schemes through to large urban regeneration projects, and include market sale and shared ownership homes, as well as high quality new homes for social and affordable rent via Orbit Group.

For more information visit www.orbithomes.org.uk